Privacy Policy
Your privacy matters to us at drovanelistura
Last Updated: March 15, 2025
Introduction
drovanelistura ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at drovanelistura.sbs or engage with our creativity platform focused on music genre exploration.
This policy applies to all users of our services, whether you're browsing our content, participating in our learning programs, or engaging with our community features. By using our platform, you consent to the practices described in this policy.
We operate under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have questions about this policy or our privacy practices, please contact us using the information provided at the end of this document.
Information We Collect
Personal Identification Information
Name, email address, phone number, postal address, date of birth
Account and Profile Information
Username, password, profile picture, musical preferences, learning history
Usage and Technical Information
IP address, browser type, device information, pages visited, time spent on site
Communication Data
Messages sent through our platform, feedback, support inquiries, survey responses
We collect this information through various means including when you create an account, participate in our programs, contact our support team, or interact with our website. Some information is collected automatically through cookies and similar technologies.
How We Use Your Information
We process your personal information based on various legal grounds including your consent, contract performance, legitimate interests, and legal compliance. For marketing communications, we rely on your consent, which you can withdraw at any time.
Information Sharing and Disclosure
We Share Information With:
We Do Not Sell Your Personal Information
drovanelistura does not sell, rent, or lease your personal information to third parties for their marketing purposes. Any sharing of information is done to provide you with better services or as required by law.
When we share information with third-party service providers, we ensure they maintain appropriate security measures and only use your information for the specific purposes we've outlined. These providers are contractually bound to protect your information.
Your Privacy Rights
Access Your Information
Request copies of your personal information we hold and understand how it's being used.
Correct Your Information
Update or correct any inaccurate personal information in your account or our records.
Delete Your Information
Request deletion of your personal information, subject to legal and operational requirements.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account.
Data Portability
Receive your information in a structured format or have it transferred to another service.
Withdraw Consent
Remove your consent for marketing communications or other consent-based processing.
To exercise any of these rights, please contact us at info@drovanelistura.sbs with your request. We'll respond within 30 days and may need to verify your identity before processing certain requests. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational measures designed to maintain data integrity and confidentiality.
While we use industry-standard security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we continuously monitor and update our security practices to protect your information.
In the unlikely event of a data breach that affects your personal information, we'll notify you and relevant authorities as required by Australian privacy laws, typically within 72 hours of becoming aware of the breach.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information and how it's used.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Active account + 2 years | Service provision and support |
| Learning Progress Data | Active account + 1 year | Personalization and progress tracking |
| Communication Records | 3 years | Support and legal compliance |
| Technical Logs | 12 months | Security and system optimization |
| Marketing Preferences | Until withdrawal | Communication management |
When we no longer need your information, we securely delete or anonymize it. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention or dispute resolution.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and provide personalized content. Cookies are small files stored on your device that help us remember your preferences and improve our services.
Types of Cookies We Use:
You can control cookies through your browser settings, though disabling certain cookies may affect site functionality. We also use Google Analytics to understand site usage patterns, and you can opt out using Google's opt-out tools.
International Data Transfers
While drovanelistura operates primarily in Australia, some of our service providers may be located overseas. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Countries where your information may be processed include the United States (cloud hosting services), Singapore (data processing), and European Union countries (analytics services). We only work with providers that maintain adequate privacy protections and have appropriate data transfer agreements in place.
Your Rights Remain Protected
Regardless of where your information is processed, you retain all rights under Australian privacy law, and we ensure our international service providers maintain equivalent protection standards.
Children's Privacy
Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware that we've collected information from a child under 16, we'll take steps to delete that information promptly.
Parents and guardians who believe their child has provided us with personal information should contact us immediately. We encourage parents to monitor their children's internet activities and teach them about online privacy and security.
For users aged 16-18, we recommend discussing privacy settings and online safety with parents or guardians. We provide tools to help young users understand and control their privacy preferences on our platform.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through email or a prominent notice on our website.
The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy regularly to stay informed about how we protect your information.
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.
Complaints and Dispute Resolution
If you have concerns about our privacy practices or believe we've mishandled your personal information, please contact us first so we can address your concerns directly. We take all privacy complaints seriously and aim to resolve issues quickly and fairly.
Our complaint resolution process includes acknowledgment within 5 business days, investigation of your concerns, and a response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
External Complaint Options
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Contact Us About Privacy
Address: St Ailbe's Hall, 46 Margaret St, Launceston TAS 7248, Australia
Phone: +61889410716
Email: info@drovanelistura.sbs
Privacy Officer: privacy@drovanelistura.sbs